Blocked messages are hidden immediately. Unlike flagged messages which wait for review, blocked messages are never delivered to recipients. Use this dashboard to monitor what’s being blocked and catch false positives.
Quick Start
Review blocked messages in under 2 minutes:1
Open Blocked Messages
Login to CometChat Dashboard → Select your app → Moderation → Blocked Messages
2
Review Content
Click on a blocked message to see the content, sender, rule that triggered the block, and timestamp
3
Take Action (Optional)
Click Approve to unblock a false positive, or Mark as Reviewed to acknowledge without approving
How It Works
| Status | Description |
|---|---|
| Blocked | Message matched a rule and was not delivered |
| Approved | Moderator reviewed and unblocked the message |
| Reviewed | Moderator acknowledged but kept message blocked |
Managing Blocked Messages
List Blocked Messages
View all blocked messages with filtering options:- Date range: Filter by when messages were blocked
- Rule: Filter by which rule triggered the block
- Sender: Search by sender UID
Approve Blocked Message
Approving a blocked message:- Unblocks the message (makes it visible to recipients)
- Marks it as reviewed
- Helps identify false positives in your rules
Mark as Reviewed
Mark a message as reviewed without approving it:- Message stays blocked
- Indicates a moderator has seen it
- Useful for tracking review progress
Best Practices
Review Regularly
Check blocked messages weekly to catch false positives and refine rules.
Track Patterns
Look for patterns in blocked content to identify if rules need adjustment.
Use Date Filters
Filter by date range to focus on recent blocks or investigate specific incidents.
Refine Rules
If you see many false positives, adjust confidence levels in Rules Management.
FAQ
Can blocked messages be delivered after approval?
Can blocked messages be delivered after approval?
Yes. When you approve a blocked message, it becomes visible to the recipient. However, depending on how much time has passed, the message may appear out of context in the conversation.
What's the difference between blocked and flagged messages?
What's the difference between blocked and flagged messages?
Blocked messages are immediately hidden and never delivered. Flagged messages are delivered but marked for moderator review. Use “Block” for clear violations and “Flag” for borderline content.
How do I reduce false positives?
How do I reduce false positives?
- Increase confidence thresholds in your rules
- Add exceptions to your keyword lists
- Use more specific patterns instead of broad keywords
Can I bulk approve messages?
Can I bulk approve messages?
Yes, select multiple messages and use the bulk approve action.