Two-step moderation. Unlike blocked messages which are hidden immediately, flagged messages remain visible until a moderator reviews and takes action (approve or block).
Quick Start
Review flagged messages in under 2 minutes:1
Open Flagged Messages
Login to CometChat Dashboard → Select your app → Moderation → Flagged Messages
2
Review a Message
Click on a flagged message to see details, context, and the reason it was flagged
3
Take Action
Click Approve (message stays visible) or Block (message is hidden)
How It Works
| Step | Description |
|---|---|
| 1. Message Sent | A user sends a message in a conversation |
| 2. Flagging | Message is flagged either manually by users or automatically by the rule engine |
| 3. Review Queue | Flagged message appears in the Dashboard for moderator review |
| 4. Moderator Action | Moderator reviews and either approves or blocks the message |
| 5. Reviewed List | Message moves to the reviewed list with its final status |
Flagging Methods
- Manual Flagging
- Automatic Flagging
End users can manually flag messages they find inappropriate by selecting from a predefined list of reasons.
Enable Flagging in Your App
UI Kits
UI Kits
Chat SDKs
Chat SDKs
Implement message flagging directly using CometChat Chat SDKs:
Managing Flagged Messages
List Flagged Messages
View all messages pending review in the Flagged Messages tab.
Approve Message
Approving indicates the message is acceptable. It remains visible to all users and moves to the Reviewed list.
Block Message
Blocking marks the message as disapproved. It’s hidden from the conversation and moves to the Reviewed list.
FAQ
What happens to blocked messages?
What happens to blocked messages?
Blocked messages are hidden from the conversation and no longer visible to users. The message is marked as disapproved and moved to the Reviewed list.
Can users see if their message was blocked?
Can users see if their message was blocked?
By default, users are not notified when their message is blocked. The message simply becomes hidden from the conversation.
Can I bulk approve or block messages?
Can I bulk approve or block messages?
Yes, the Dashboard supports bulk actions. Select multiple flagged messages and approve or block them in a single action.
What's the difference between flagged and blocked messages?
What's the difference between flagged and blocked messages?
Flagged messages are pending review and remain visible until a moderator takes action. Blocked messages are immediately hidden and don’t require review.