Constraints and Limits

This page outlines the system constraints and limitations for CometChat’s Moderation Service. Understanding these limits helps you design your moderation strategy effectively.

Need higher limits? Contact CometChat Support to discuss enterprise options for increased limits.

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Constraints

Rules

Parameter	Limit
Rule ID	Max 100 characters, no spaces or special characters
Name	Max 100 characters
Description	Max 255 characters
Filters per rule	Max 10 filters
Conditions per rule	Max 10 conditions
Rules per app	Max 25 custom rules (excludes default rules)

Lists

Parameter	Limit
List ID	Max 100 characters, no spaces or special characters
Name	Max 100 characters
Description	Max 255 characters
CSV file size	Max 1 MB
Lists per app	Max 25 custom lists (excludes default lists)

Advanced Settings

Parameter	Limit
AI Context	Max 50 messages sent to OpenAI/Custom API for analysis
Custom Flag Reasons	Max 5 per app

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Supported Formats

Media Type	Supported Formats
Images	JPEG, PNG
Videos	MP4, MOV, AVI

Other image and video formats are not currently supported for AI moderation.

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Known Limitations

SDK Version Requirement

Moderation features require SDK version 3.0 or higher. Ensure your app is updated before enabling moderation.

Message Delivery Status Behavior

If a message is marked as delivered/read and previous messages include pending or disapproved ones, those will also be automatically marked as delivered/read—even though they weren’t actually delivered to the receiver.

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Quick Reference

25 Rules

Maximum custom rules per app

25 Lists

Maximum custom lists per app

10 Filters

Maximum filters per rule

10 Conditions

Maximum conditions per rule

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Related Resources

Rules Management

Configure moderation rules

Lists Management

Manage keyword lists

Moderation Overview

Learn about the moderation system

Contact Support

Request higher limits